NVR system can't detect hard disc (HDD)

Hard disc drives (HDD) are essential devices for each NVRs, most likely the NVR shipped without internal HDDs. Before recording video footage, users have to purchase and install HDDs. Sometimes, the NVR can’t recognize hard disk, so we share these information to you, if you require further help, please contact us.

There are following possibilities:

• HDD is broken.
• HDD ribbon is damaged.
• HDD cable connection is loose.
• Main board SATA port is broken.
• HDD is not compatible.
• Insufficient power.

Solutions:

• Reboot Device.
• Disconnect the hard drive from the device, then boot it up with the HDD disconnected. If there are no errors when booting without a hard drive, then the hard drive is most likely the problem and needs to be replaced.
• Format HDD.
• If you cannot format HDD from device, format HDD from a PC.
• Check HDD compatibility.
• Check HDD cables and if connections are secure.
• If SATA port is broken try another SATA port.
• Reset to device to factory settings.
• Make sure you have the correct power cable for the Device.
• Replace HDD.
• Open Casing and check jumper settings

How to install and connect a HDD to the NVR?